Privacy Policy

At Atyab Flowers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website or contact us.

Information We Collect

We may collect personal information including your name, phone number, email address, delivery address, recipient details, payment information, order history, IP address, and browsing data.

How We Use Your Information

Your information is used to process orders, deliver products, provide customer support, improve services, send promotions (if opted in), and ensure security.

Data Protection

We use appropriate security measures to protect your data. Payment information is processed securely through trusted third-party gateways.

Sharing Information

We do not sell or rent personal information. Data may be shared only with delivery partners, payment providers, or legal authorities when required.

Policy Updates

This policy may be updated periodically. Continued use of the website indicates acceptance of the updated policy.

Terms and Conditions

By using Atyab Flowers website and services, you agree to the following terms and conditions.

Orders

All orders are subject to product availability. Product images are for reference only and may vary slightly due to seasonal availability.

Pricing

Prices are displayed in Kuwaiti Dinar (KWD) and may change without prior notice. Delivery charges may apply.

Delivery

Delivery times are estimated and delays caused by unforeseen circumstances are not guaranteed for compensation.

Cancellations

Orders may only be cancelled before dispatch. Same-day and customized orders cannot be cancelled.

Liability

Atyab Flowers is not liable for indirect damages beyond the product value.

Governing Law

These terms are governed by the laws of the State of Kuwait.

Refund & Replacement Policy

Due to the nature of fresh products, refunds are limited.

Eligible Refunds

Refunds or replacements may be offered if the wrong product is delivered, damaged items are received, or delivery failure occurs due to our error. Issues must be reported within 24 hours with photos.

Non-Refundable Items

Customized orders, same-day deliveries, incorrect delivery details, and natural flower variations are non-refundable.

Refund Processing

Approved refunds will be processed within 7–14 business days to the original payment method.

Replacement

When applicable, replacements may be offered instead of refunds.